The Skills of Persuasion in Communication
The ability to persuade and influence has never been in more demand among managers. The days of simply telling people what to do and expecting them to do it are…
The Skills of Enquiry in Communication Skills
The skills of enquiry are the skills of listening. And the quality of your conversation depends on the quality of your listening. Only by enquiring into the other person’s ideas…
Seven Ways to Improve Your Conversations
Your success as a manager depends on your ability to hold effective and productive conversations. This chapter looks at seven proven strategies to help you improve your conversations. Clarify your…