The ability to persuade and influence has never been in more demand among managers. The days of simply telling people what to do and expecting them to do it are long gone. Now you have to be able to ‘sell your ideas’. The key to effective persuasion is having powerful ideas and delivering them well. … Read more
The skills of enquiry are the skills of listening. And the quality of your conversation depends on the quality of your listening. Only by enquiring into the other person’s ideas can you respond honestly and fully to them. Only by discovering the mental models and beliefs that underlie those ideas can you explore the landscape … Read more
Your success as a manager depends on your ability to hold effective and productive conversations. This chapter looks at seven proven strategies to help you improve your conversations. Clarify your objective. Structure your thinking. Manage your time. Find common ground. Move beyond argument. Summarise often. Use visuals. Don’t feel that you must apply all seven … Read more